Types of Technical Support
Implemented automated system based on the software SMART FRAUD DETECTION system 2021
General information about technical support
Technical support packages are intended for Customers who have purchased the right to use the licensed Smart Fraud Detection software and implemented an automated system based on it. These packages consist of services that are necessary to guarantee the successful operation of the automated system as a whole. Simple and quick access to the technical expertise from the Smart Fraud Detection software developer, both at the stage of implementation of the automated system and during its use, simplifies the process of operating the system. Reliable and effective technical support for the implemented automated system based on Smart Fraud Detection software, available from OOO Fuzzy Logic Labs, allows you to maintain the performance and functionality of the system at the proper level, and minimize the risks of Customers.
Technical support is provided:
using the Internet
by a dedicated phone number,
directly on the Customer’s territory.
Serving a request begins upon registration of a request of a certain priority level, in accordance with the established response time.
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TYPES OF TECHNICAL SUPPORT
Customers of OOO Fuzzy Logic Labs always have access to new versions and current software releases, as well as to all published patches.
OOO Fuzzy Logic Labs offers customers the following types of technical support available from the manufacturer: